Customer Quote of the Week
“Standard Operating Procedures? We have ‘em but just don’t follow them and we pay for it daily.
Could your Standard Operating Procedures (SOP) be better described as Hopeful Operating Procedures Never Complied With (HOP-NCW)?
Most of us understand that systems and processes are necessary to be efficient. A business coach I work with (Gary Furr) claims you don’t have a business if you don’t have organized systems and processes. Why then do so many companies have their SOP (Standard Operating Procedures collecting dust on a shelf?
One of the first things that I ask new clients is to give me an overview of their Standard Operating Procedures (SOP). If you have a process / checklist oriented mindset, with embedded automation and controls (DIGITIZE IT!), a business owner can immediately realize incredible returns on investment. Too often, I find that companies started with some form of specific procedures for carrying out routine operations but they became lost in the rush and inconsistencies of daily business.
It’s never too late to re-baseline this critical business discipline! Particularly for small business, there has never been more software tools that can help this process like today. Every small business should have a good Standard Operating Procedures manual (written, web-based, etc.) that includes all tasks essential to your business, specifically how they are to be done and who is to accomplish them. This is critical for streamlining your business and increasing productivity.
Do you experience these benefits:
· Processes essential to your business success are fulfilled consistently
· Consistency in desired outcomes for you and clients is ensured
· Reduced learning curve for new hires
· Checks and balances for all employees
· Increased productivity
· Improved customer experience
Don’t keep your SOP on a shelf. Review and edit it as necessary. Make it accessible and essential to all employees. Better yet… live and act within your SOP. What does this mean? DIGITIZE YOUR SOP! Infusionsoft is our preferred tool for digitizing SOPs. Infusionsoft allows us to have a living, breathing SOP. An Infusionsoft managed SOP isn’t sitting on a shelf gathering dust. It is watching compliance and providing reminders and notifications when clients or internal employees are getting behind. It also will automate a bunch of the follow-up we all want to make but always back-burner and never get to. Whether you have a manual that your employees use on a daily basis or an automation software like Infusionsoft, do something to organize and standardize your business. You’ll never regret it! This really represents what we do at G-Force. We identify and then automate an organization’s SOP (most often with Infusionsoft). We perform what business owners want to do but never seem to have the time to do. Instead of distracting themselves and their employees from running the business with executing projects like this, we get these type of projects done.
Giancarlo Newsome is the founder of G-Force Accelerated Marketing.